Ng is responsible for business strategy formulation, sales and marketing, product development and management, brand promotion of Citibank credit cards, co-brand cards and Diners Club cards, as well as the development and management of unsecured lending products, including personal loans and revolving facilities.

 

She joined Citibank in 1998 as quality manager and became customer service director in 1999. She then joined the risk management department in 2000 and was appointed director of risk management in 2007. Ng has extensive experience in risk management of both secured and unsecured consumer products.

 

Prior to joining Citibank, she held senior positions with Ernst & Young Australia and Broken Hill Proprietary (HK) Ltd. She holds a degree in accounting and information technology from The University of New South Wales and an MBA from California State University.

 

Cheung succeeds Ng as director of risk management, overseeing risk management for Citibank’s consumer banking business in Hong Kong.

 

She joined Citibank in 1991 as management associate and has held senior leadership positions for different functions across the bank including service quality, credit card service hotline, strategic analytics and score modeling, risk management for credit cards, mortgage, revolving loan products and personal installment loan in Hong Kong.

 

In addition to her country role, Cheung is also a regional score specialist and often leads regional projects for risk management in Asia.

 

She holds a degree in social sciences from the University of Hong Kong.