Global fintech Broadridge Financial Solutions has appointed Roz Smith as the chief operating officer (COO) of Broadridge International, a role in which she will work closely with Mike Sleightholme, president of Broadridge International, to further scale and grow the firm internationally and deliver an unparalleled customer service experience in the Europe, Middle East and Africa and Asia-Pacific regions.
In her role, Smith, who is based in London, will focus on scaling and streamlining the company’s business to drive transformational levels of operating efficiency and productivity. She will oversee implementation processes and programme management and be responsible for ensuring a thriving country and regional level organizational structure.
Combined with a cohesive approach to satisfying client needs through broader, segment-specific solutions, Smith will also help ensure best practices are further extended across functions, business units and geographies.
Prior to joining Broadridge, Smith spent 18 years in management roles at HSBC, where she most recently served as head of strategy and change management in the non-financial risk team of the bank’s markets and securities services business.
“Smith will help expand our client relationships and footprint across financial markets while advancing the customer experience and optimizing our operational efficiency throughout all areas of our international business,” Sleightholme says. “She is an established leader, and we are excited to add her deep understanding of financial services and extensive programme management capabilities as we strategically guide the company to its next stage of expansion.”
